Checking Your Mobile Device

With New Zealand saying goodbye to 3G networks, any devices that still rely on 3G will no longer work after the shutdown. This includes non-phone devices using IoT on the 3G networks.

It is important to check your phone and other devices now to ensure you stay connected into the future. The industrys SMS checker tool will let you know if your phone is good to go, or needs attention.

Check your phone today

FREE-TXT ‘3G’ to 550 to make sure that you stay connected into the future.

What to do if you're affected: 

You may need to update your settings or software, or you may need to upgrade your device.

Visit your mobile provider’s website for more info or check out our FAQs below for answers to common questions.

Find more answers and helpful tips to stay connected with our FAQs. 

How to Check Your Phone for 4G or 5G Compatibility

A quick step-by-step guide to check if your device is ready:

  • 1. FREE TXT ‘3G’ to 550:

    Send a free text with the word ‘3G’ to 550 from your mobile. You’ll get a reply letting you know if your phone will keep working after the shutdown. 

  • 2. Check your settings:

    On most phones, go to Settings > Mobile Networks or Cellular > Preferred network type. If you can select 4G or 5G, your phone is good to go. 

  • 3. Contact your provider or visit in-store:

    If you’re unsure, call your mobile provider or pop into a store for help. They can help you check your device or suggest affordable upgrade options.