Checking Your Mobile Device
With New Zealand saying goodbye to 3G networks, any devices that still rely on 3G will no longer work after the shutdown. This includes 4G phones that still use 3G for voice or calling.
Some imported devices may not work on New Zealand mobile networks so it is important to act now by checking your device today to stay connected for the future.
The free SMS checker tool will let you know if your phone is good to go, or needs attention.
Check your phone today
Free-text the word ‘3G’ to the number 550 to make sure that you stay connected into the future.
What to do if you're affected:
You may need to update your settings or software or upgrade your device. Instructions are available in our ‘how to’ guides found in the 3G toolkit and in our FAQs.
If you do need to upgrade your device, affordable options are available.
Visit your mobile provider’s website for more info or check out our FAQs below for answers to common questions.
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Find more information and helpful tips to stay connected in our Frequently Asked Queries.
Activating 4G in Your Phone Settings
A quick step-by-step guide to check if your device is ready:
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1. Free-text ‘3G’ to 550:
Send a text message with the word ‘3G’ to the number 550 from your mobile. Your provider will reply to let you know if your phone is good to go or if there is action you need to take.
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2. Check your settings:
Check your phone’s software and VoLTE settings. Not every phone will display the symbol if VoLTE is active. You can find more info about how to switch on VoLTE in our FAQs.
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3. Speak with your provider:
If you’re unsure what you need to do, contact your mobile provider or pop into a store for help. They can help you check your device or provide information about affordable upgrade options.