New Zealand is saying goodbye to 3G networks and this may affect you or people you know. 

From the end of 2025/beginning of 2026, all three major mobile network operators (2degrees, One NZ, and Spark) will shutdown their 3G networks. This is part of a nationwide upgrade to faster, more reliable 4G and 5G services. This means any phones, tablets, or business devices that use 3G networks to connect will no longer work after the shutdown. 
 
What does this mean for you and you community? 

Most New Zealanders are already using 4G or 5G devices and will not be affected. However, those using 3G-reliant devices, especially phones, may need to either upgrade to a compatible device, or make changes to their device settings to ensure they stay connected. This includes being able to make a 111 emergency call.   

We’re here to help! 

Encourage your community to FREE-TXT ‘3G’ to 550 to check they can stay connected.  
 
What you can do: 

• Share this information with your networks, members and community. 

• Use our toolkit resources in your newsletters, on your website, social media channels and in community spaces.  

• Let us know if you need tailored support or have questions about the transition. 

Our team at the NZ Telecommunications Forum (TCF), in partnership with New Zealand’s mobile operators, is committed to helping everyone stay connected throughout this change.